What products does Nunu's Furniture sell?
We offer sofas, beds, coffee tables, wardrobes, and other furniture for the home.
Do you have a physical store?
Yes. Our physical store is located at 1703 W Main St, Farmington, NM 87401, United States.
How long does order processing take?
Orders are generally processed within 1–2 business days, Monday through Saturday.
How long does delivery take?
Transit usually takes 7–8 business days, with an estimated total delivery time of 8–10 business days.
Is shipping free?
Yes. Shipping is free for eligible orders.
How can I track my order?
When tracking information is available, it will be provided after your order has been shipped.
Can I change my shipping address?
Contact us as soon as possible if you need to change your address. Changes may not be possible after processing or shipment.
Can I cancel my order?
Contact us as soon as possible. Cancellation may be possible before the order enters processing or shipment.
Do you accept returns?
Yes. Eligible items can be returned within 30 days, subject to our return requirements.
What condition must a returned item be in?
Items should be new, unused, undamaged, and returned in their original packaging.
Are custom or personalized items returnable?
No. Custom, personalized, and special-order items are generally not eligible for return.
Who pays return shipping?
For a change of mind, return shipping is the customer's responsibility. If a product is defective due to our fault, we cover the applicable return shipping cost.
What if my product arrives defective?
Contact us as soon as possible with your order details and information about the issue. If the defect is confirmed, we can arrange an appropriate resolution, including a replacement when available.
How long does a refund take?
After an eligible return is accepted, the refund is issued to the original payment method within 7 business days.
Do you offer exchanges?
Yes. For most eligible exchanges, we recommend returning the original item and placing a new order for the desired item.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Maestro.
Do you charge VAT or additional taxes?
We do not charge an additional VAT tax.
What should I do if my package is damaged?
Please contact us as soon as possible after delivery and provide your order details and information about the damage.
What if my order has not arrived?
Check your tracking information first. If the expected delivery period has passed and you still have not received your order, contact us for assistance.
What happens if a package cannot be delivered?
Contact us if your package is returned or marked as undeliverable. We will review the order and delivery information and help determine the appropriate next step.
How can I contact Nunu's Furniture?
You can contact us at +1 5058607508 or contact@nunusfurniture.us. Our store is located at 1703 W Main St, Farmington, NM 87401, United States.