Refund policy
At Nunu's Furniture, we want customers to have a clear and straightforward experience when purchasing furniture from our online store. We offer a 30-day return policy for eligible products. If you are not satisfied with your purchase and the item meets the return requirements described below, you may request a return within 30 days of receiving your order.
Return Eligibility
To be eligible for a return, the item must be new, unused, and in its original condition and packaging. The product should not show signs of use, damage, alteration, or improper handling. All original packaging and included components should be retained until you are satisfied with your purchase.
Custom-made, personalized, or specially ordered items are not eligible for return unless the item arrives defective or damaged due to an issue caused by Nunu's Furniture or during delivery.
How to Request a Return
To start a return, please contact us by email or phone and provide your order information along with the reason for your return. Our team will review the request and confirm whether the item qualifies for a return.
If your return request is accepted, we will provide a downloadable return shipping label and instructions for preparing the item for shipment. Please do not send a return before receiving return instructions from our team.
Return Shipping Costs
If you are returning an eligible product because you changed your mind or no longer need the item, the return shipping cost is the customer's responsibility.
If the product is defective or the issue was caused by Nunu's Furniture, we will cover the applicable return shipping cost and provide instructions for returning the affected product.
Defective or Damaged Products
If your order arrives defective or has a product issue caused by delivery or an error on our part, please contact us as soon as possible after receiving the order. Please provide your order details and, when helpful, photographs showing the issue so our team can review the situation.
After the defective product is returned and received according to our instructions, we will arrange a replacement with the same product in proper condition, subject to product availability.
Refunds
Once an eligible return has been received and inspected, we will confirm whether the return meets the requirements of this policy. If the return is approved, the refund will be issued within 7 business days to the original payment method used for the purchase.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
Exchanges
We accept exchanges for eligible products. For the simplest exchange process, we recommend returning the original item first and then placing a new order for the replacement product.
If you would like to exchange an item, please contact us before returning it so we can provide the appropriate instructions and confirm product availability.
Note: We do not charge for restocking returned products.
Contact Us
Address: 1703 W Main St, Farmington, NM 87401, United States
Phone: +1 5058607508
Email: contact@nunusfurniture.us
Business Hours:
Monday to Friday - 9:30 AM to 6:30 PM, Sunday 1 PM to 5 PM. (GMT-07:00) Mountain Standard Time (Denver)