Shipping policy
At Nunu's Furniture, we aim to provide a clear and reliable delivery experience for every online order. This shipping policy explains our order processing, delivery timeframe, shipping costs, tracking, address changes, and procedures for delayed, damaged, lost, or undelivered packages.
Shipping Area
We ship eligible online orders to supported delivery addresses within our available shipping area. Shipping availability may depend on the product, destination, and carrier service. The available shipping option and destination eligibility will be confirmed during checkout.
Order Cut-Off Time
Our daily order cut-off time is 5:00 PM, Mountain Standard Time (Denver). Orders placed after the daily cut-off time will be processed on the next applicable business day.
Order Processing Time
Orders are normally processed within 1–2 business days, Monday through Saturday. Processing begins after the order has been successfully placed and payment has been confirmed. Processing time covers order verification, preparation, and shipment handoff.
Transit Time
After an order has been processed and handed over to the shipping carrier, the estimated transit time is 7–8 business days, Monday through Saturday. Transit time may vary depending on the destination, carrier operations, weather, and other circumstances outside our control.
Total Delivery Time
The estimated total delivery timeframe is 8–10 business days, Monday through Saturday, including both order processing and transit time. These are estimated delivery timeframes and are not guaranteed delivery dates.
Shipping Cost
We offer free shipping on eligible online orders. No separate standard shipping charge will be added to qualifying orders during checkout.
Order Tracking
Once your order has been shipped, tracking information will be provided when available. You can use the tracking information to follow the progress of your shipment through the applicable shipping carrier.
Wrong Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order. If an incorrect or incomplete address is provided, please contact us as soon as possible. We will try to assist with correcting the information before the order is shipped, but we cannot guarantee that an address can be changed after shipment.
Change of Address
If you need to change your shipping address after placing an order, contact us as soon as possible with your order information and the correct address. Address changes are only possible when the order has not yet been shipped and the change can be processed successfully.
Change of Mind
If you change your mind after placing an order, please contact us as soon as possible. We will try to cancel the order before it enters processing or shipment. If the order has already been shipped, cancellation may no longer be possible and the order may need to be handled according to our Return & Refund Policy.
Order Delays
Although we aim to meet the estimated delivery timeframe, unexpected delays can occasionally occur because of carrier operations, severe weather, transportation disruptions, high shipping volumes, or other circumstances beyond our control. If your order is delayed, please check the tracking information first and contact us if you need further assistance.
Damaged Packages
If your package arrives visibly damaged, please inspect the shipment and contact us as soon as possible. Where appropriate, provide your order information and photographs of the package and affected product so we can review the issue and provide the next steps.
Lost Packages
If the carrier's tracking information indicates that a package may be lost or the tracking status has not changed for an extended period, please contact us. We will review the shipment information and, where appropriate, work with the shipping carrier to investigate the package.
Item Not Received
If the tracking information shows that your order was delivered but you cannot locate the package, first check around the delivery location and with household members or others who may have accepted the shipment. If the item is still not located, contact us with your order and tracking information so we can assist with reviewing the delivery.
Undelivered Packages
If a package is returned to us because it could not be delivered due to an incorrect address, incomplete address, unsuccessful delivery attempts, or another delivery issue, please contact us after receiving the return information. We will review the situation and provide available options for reshipment or other applicable solutions.
Taxes and VAT
Nunu's Furniture does not charge any additional VAT tax separately from the applicable amount shown during checkout.
Delivery Information
Please make sure that someone is available to receive the order when necessary and that the shipping address can safely receive furniture deliveries. Delivery dates may vary depending on the destination and carrier service. Customers should retain their order and tracking information until the shipment has been successfully received.
Contact Us
Address: 1703 W Main St, Farmington, NM 87401, United States
Phone: +1 5058607508
Email: contact@nunusfurniture.us
Business Hours:
Monday to Friday - 9:30 AM to 6:30 PM, Sunday 1 PM to 5 PM. (GMT-07:00) Mountain Standard Time (Denver)